01
What reaches you
Only the judgment calls: the refund over policy, the vendor who changed payment details, the discount above your line. Everything routine runs itself and files its receipt.
- EMAILRefund request over policy limit, $220Approve
- ERPVendor changed payment detailsApprove
- CRMDiscount above 15% requestedApprove
02
Customer-facing guardrails
Routine replies, receipts, and confirmations ship in your voice. Anything sensitive, like an unhappy thread or a refund over policy, waits for your tap, with the whole history attached.
“You’re right about the bed edging, that’s on us. We’ll redo it Thursday at no charge…”
Routine replies ship in your voice · sensitive ones wait
03
One tap, fully briefed
Each item arrives with the context an employee would have walked to your desk with: what happened, what the process says, what the agent proposes. Approve, redirect, or take it over, from your phone.
- NowHillcrest partnership agreement, ready to sign
- This weekReply to the city's permit question
- DelegateFind an arborist for the storm-split oak → Donna
- Let it goCold pitch, the fourth SEO agency this week