A job description, not a prompt
You define a persona the way you'd hire: a name, a scope, what they own, where they stop. Blossom handles the rest: the persona inherits your processes, your voice, and your guardrails.
- JuneBooking concierge
- FernWarranty claims
- ReedRenewals rep
Customer-facing, carefully
The employees you create face your customers: a booking concierge, a warranty-claims specialist, a renewals rep. Routine interactions run themselves; anything sensitive waits in the Agent Inbox like always.
“You’re right about the bed edging, that’s on us. We’ll redo it Thursday at no charge…”
Routine replies ship in your voice · sensitive ones wait
Yours, not ours
Personas carry your name, your tone, and your rules. Change the job description and the employee changes with it. No retraining, no rebuild.
“When a quote is approved, invoice the deposit, add the job to Thursday’s route, and text the client a confirmation.”
✓ Ready · uses QuickBooks, Calendar, SMS