The whole team, on Blossom.

Not just the owner. Every seat gets triage, the digest, and an assistant who knows the whole business, so the questions that used to interrupt you stop arriving.

What needs a decision goes to whoever owns the decision. Delegate anything in a tap, to an agent or a human, and it comes back done or escalated, never lost.

Scout's documentation belongs to the team. When someone leaves, the way they did things doesn't leave with them, and when someone joins, the playbook is already written.